Last Updated: [Insert Date]
Welcome to Ponchos Bags!
These Terms and Conditions govern your use of the Ponchos Bags website (https://ponchosbags.com) and your purchase of handmade bags and accessories from us. By accessing our site or making a purchase, you agree to be bound by these Terms.
1. General Information
- Company: Ponchos Bags (“we,” “us,” “our”).
- Contact: For any questions, you can reach us at:
- Email: info@ponchosbags.com
- Phone: +502 55 60 36 73
- Address: Calle Santander, Panajachel, Sololá, Guatemala.
- Products: We sell handmade bags, backpacks, and accessories, often incorporating traditional Mayan textiles. Each piece is unique due to its artisanal nature.
- Agreement: These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Ponchos Bags.
2. Orders and Purchasing Process
- Personalized Service: Currently, many of our sales are finalized through personalized consultation, often via WhatsApp. By initiating an order, you agree to provide accurate and complete information required to process it.
- Order Acceptance: Each order you place is an offer to purchase. We reserve the right to accept or decline your order for any reason, including issues with product availability, errors in pricing, or suspected fraud.
- Pricing: All prices are listed in US Dollars (USD) unless otherwise stated. We reserve the right to change prices at any time without notice.
- Product Descriptions: We strive to display our handmade products as accurately as possible. However, due to the nature of the materials (e.g., unique huipil fabrics), color and texture may vary slightly from the images.
3. Shipping & Delivery
- Processing: Orders are processed and shipped within [Insert number, e.g., 3-5] business days after confirmation and payment clearance.
- Shipping Areas: We ship internationally. Shipping costs and delivery times will vary based on your location and will be calculated at checkout or communicated during the personalized sales process.
- Title & Risk: Risk of loss and title for products pass to you upon our delivery of the items to the carrier.
4. Payment Methods
We accept the following secure payment methods:
- Credit/Debit Cards (via Stripe)
- PayPal
5. Returns, Refunds, and Exchanges
Your purchase is subject to our separate Refund and Returns Policy. Please review it before making a purchase. Due to their handmade and sometimes custom nature, certain items may be non-returnable.
6. User Accounts
- If you create an account on our site, you are responsible for maintaining the confidentiality of your account and password.
- You agree to accept responsibility for all activities that occur under your account.
7. Intellectual Property
- All content on this site, including text, images, logos, graphics, and product designs, is the property of Ponchos Bags and is protected by international copyright and intellectual property laws.
- You may not use, reproduce, or distribute any content from this site without our express written permission.
8. User-Generated Content
- If you submit reviews, comments, or photos to our site, you grant us a non-exclusive, royalty-free license to use that content for promotional purposes.
- You agree not to submit any content that is unlawful, offensive, or infringes on any third-party rights.
9. Limitation of Liability
Ponchos Bags shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the site or our products. Our total liability to you for any claim shall not exceed the total amount you paid for the product(s) in question.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Guatemala, without regard to its conflict of law provisions.
11. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the site after changes constitutes your acceptance of the new Terms.
12. Contact Us
If you have any questions about these Terms, please contact us:
